The City of Nassau Bay has an online water payment system that allows you to set-up access to your water account. By establishing online access to your water account, you may track your consumption history, your payment history, make a one-time payment, or set up auto-draft from a credit card, debit card, or checking account. If you need assistance when setting up your online account, you may click on the "How To" icon on the right hand side of the page. You will need the 8 digit PIN number located at the top right hand side of your water bill under your water account in order to set-up your access. If you have questions you may contact the City Monday – Thursday 7:30 am to 5:30 pm and Friday 7:30 to 11:30 am at 281-333-4211.
Water and sewer rates are established by City ordinance. These rates are determined from operating and maintenance costs plus capital improvements costs. Funding for the water and sewer infrastructure is designated as an enterprise fund. As an enterprise fund, all costs associated with operation, maintenance, and capital improvements for the water and sewer infrastructure must be funded from user fees - the water and sewer fees. Click here to view the current applicable fees (PDF).
Questions About Water & Sewer Bills
Call 281.333.4211. Please have your account number ready to help in locating your account information.