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Posted on: September 28, 2017

Hurricane Harvey Estimated Utility Billing Memo

As was the experience city-wide, the utility billing system also experienced disruptions due to Hurricane Harvey. Being cognizant of the resident experience and of the increased workload of Public Works employees in the wake of the storm, the following actions were taken: 

  1. The City did not shut-off any residents for non-payment of the August water bill at the end of the month. All residents were given till the end of September to become current with their utility bills. 

  2. The City did not assess penalties for non-payment of the September water bill by September 17, 2017. 

  3. The City will do shut-offs at the end of September for all utility accounts not current on August and September utility bills. 

  4. City Public Works employees were overwhelmed with Hurricane Harvey recovery activities and it was determined that their time was best not diverted to meter reading.

    For the October 1 utility bill, the City used estimated billing based on each customer’s historical consumption. The November 1 bill will be based on the actual meter read and will bring all customers consumption history current. 

    Utility Billing

  5. The City will return to normal shut-offs starting at the end of September. 

  6. The City will return to normal penalties starting on October 17, 2017. 

  7. The City will return to normal billing on November 1, 2017. 
For any questions regarding your utility billing, please contact our Utility Billing Coordinator Cindy Martinez at 281-333-4211. You can also email Cindy at

Did you know there are several ways you can pay your water bill:
Mail Payment (1800 Space Drive, Suite 200, Nassau Bay, TX 77058)
Pay In-Person/Drop Box at City Hall
ACH Bank Draft or Credit Card Draft
Pay Online
Phone via Our Secure Provider Paymentus at (844) 234-9886 ($400 or less)
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1800 Space Park Dr., Suite 200
Nassau Bay, TX 77058