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The original item was published from 4/10/2016 6:50:48 PM to 6/7/2016 12:00:09 AM.

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Posted on: April 11, 2016

[ARCHIVED] Contacting City Staff

When you call City Hall at 281-333-4211 during normal business hours you will be greeted with a recording that will ask you to choose from a brief list of options:

Court: Press 2
Calls Pertaining to Municipal Court (citations, warrants, court dates, etc.)

Permits, Animal Control, Public Works: Press 3
Calls Pertaining to Residential and Commercial Permits & Inspections
Calls for the Building Official
Animal Control Inquiries (trap requests, lost animals, animal tags, etc.)
Maintenance Issues or Inquiries (water leaks, sewer back-ups, street maintenance, etc.)

Water Billing & Administration: Press 4
Calls About Water & Sewer Accounts (Billing & Payment)
Calls for Administrative Staff at City Hall (City Manager, Assistant City Manager, City Secretary,
Human Resources, Finance Department, Communications/Special Events Director, Fire Marshal)

Police: Press 5
Non-Emergency Calls: (If Emergency, Call 911.)
Police Department Inquiries (Reports, Open Cases, Fingerprints, Vacation Watch Requests, etc.)
Calls for Police Staff: Police Chief, Police Detective, Police Sergeant, Emergency Management
Coordinator, Patrol Officers

When calling after-hours you will be greeted with a similar recording that will allow you to select from a list of options for immediate assistance if needed or to leave a message for one of our daytime staff.

We hope that you enjoy this new convenience as a resident of our great City!

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